telus billing support - An Overview
telus billing support - An Overview
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and within the billing facet, that’s even more horrendous! Purchased a brand new phone as my deal was up for renewal on the net was imagined to get $one hundred credit rating under no circumstances showed up despatched the cellular phone by way of mail just how they instructed me to copyright Submit and obtained it. I obtained a text concept expressing they obtained it and my credit rating will be on my Invoice, but but my bill came they usually still charge me for it. After i called. That they had the audacity to say the cellphone wasn’t the cell phone they ended up anticipating?! What other mobile phone could it are? It had been their phone they sent me two a long time back?! While using the carry it back again plan?! They instructed me they'd take a look at it and e-mail me again hardly ever got an e-mail. They known as me back and we’re wanting to say it was a technical trouble with my cell phone a similar agent that's speculated to have looked after me?
Also, our phone line to your house arrived down inside of a windstorm the opposite evening, as did our neighbors. We don't utilize a landline anymore, although the cable is in the street and however connected on the home stop. I recommended that they just take away it fully. They said as I did not have an active landline, they'd not send a technician out to scrub up the wire in the course of the highway.
We are sorry to listen to about these troubles you have seasoned with the two tech support and billing. Please deliver us a private information, and we’ll operate to get you the assistance and adhere to-up necessary to take care of these concerns at the earliest opportunity.
I known as Telus CS at 8.55AM Mountain time and they hanged up on me, saying which i need to contact during "frequent Workplace hrs". Is that this for genuine?
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You may then get a text information when the agent responds, and you may observe up at your earliest ease.
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• I spoke to numerous agents, which includes Maria and Regal, who could not give clarity or escalate my circumstance as asked for.
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I'm in search of the telephone number to phone to speak to your representative and pondering whenever they can be found in the weekend. I want to make payment preparations and made an effort to on chat, however they informed me I should call.
Furthermore, I was disconnected several moments when looking to speak with support and even remaining on keep without having resolution.
At this moment my mobile phone stopped connecting to the telus community. Subsequently it's got taken me a 45 to sift with the ai gate keepers prompt's just to speak to an actual person, all whilst telus ai tries every thing not to enable me to talk to a real particular person.
The TELUS staff acknowledges that our perform spans many Territories and Treaty spots and we are grateful for the traditional Knowledge Keepers and Elders who will be with us right now, individuals who have absent prior to us as well as youth that encourage us.
The TELUS crew acknowledges that our do the job spans lots of Territories and Treaty parts and we are grateful for the traditional Know-how Keepers and Elders who will be with us nowadays, all those who have gone just before us along with the youth that encourage us.